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Of course, we provide on-site support. We call it "on-site" support because we are at the customer's location and therefore have the opportunity to get our hands on the problem. Then we quickly find the cause and can effectively initiate the necessary actions.

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When it's urgent, we're there immediately. This makes our customers happy, because what's more important than getting support when it's needed.

Onsite support

Service agreement

With a service agreement, your business gets a clear framework for the services and conditions we provide - at a fixed monthly price that reflects the content of the agreement.

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Pricing is usually based on factors such as the number of servers, users and other factors that affect the need for service and support.

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If a breakdown occurs where replacement hardware or software is needed, this will be invoiced separately. However, the agreement can be extended to include repair and replacement equipment costs.

 

A service agreement typically runs for one year at a time and can be terminated with three months' notice.

 

Other options:

  • Clip card: Choose between 10, 20, 30, 50 or 100 hours of service and support. The larger the voucher, the lower the hourly rate.

 

Ad hoc support: If you don't want an appointment, we offer support at regular hourly rates.

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