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Remote IT support

No support task is too small when it can be solved efficiently via remote support.
 

With remote support, we can help you exactly where the problem occurs - without being physically present. Through a secure connection, our technicians can take over your PC, server or device and quickly identify and resolve the issue.

 

The benefits are clear:

  • Fast response time - get help right away, without waiting for a physical visit.

  • Efficient troubleshooting - issues are resolved directly on your screen as you watch.

  • Flexibility - we can help whether you're in the office, at home or on the road.

  • Security - all support is done via encrypted connections, so your data is protected.

 

Remote support is ideal for both small and large challenges - from software errors and program setup to updates and general system maintenance.

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One call or email is enough - help is just a few clicks away.

Service agreement

A service agreement defines the services and terms we provide for a fixed monthly fee that is customized to the scope of the agreement.

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The price is typically calculated based on factors such as number of servers, users and other factors that affect the need for service and support.

In the event of a breakdown where replacement hardware or software is required, this will be invoiced separately. However, the agreement can be extended to include repair to cover the cost of replacement equipment.

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The service agreement is generally renewed annually and can be terminated with three months' notice.

Alternative solutions:

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  • Clip cards: Customers can choose clip cards with 10, 20, 30, 50 or 100 hours. The more hours, the lower the hourly rate.

  • Ad hoc support: Customers without an agreement are billed by the hour.

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