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Telephony

Perhaps your most important communication channel? 

In collaboration with Telavox and uni-tel, we offer professional telephony experiences that are crucial when customers and partners contact your business.

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With the solutions we offer, you don't just get the classic PBX features like opening hours, call transfer and voicemail - you get much more:

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  • Seamless integration to ERP, CRM and Teams platforms - so all systems work together and give you a complete overview.

  • AI features like automatic transcription of conversations and an intelligent AI receptionist who can greet, answer questions and transfer calls.

  • Flexibility through integration between desk phones and smartphones, so calls are always handled professionally - no matter where you are.

 

The result? Better customer experiences, higher efficiency and a communication channel that actively works for your business.

Telephony
with optimal flexibility

The telephony solutions we offer give your business a flexible and scalable telephony platform that supports both daily operations and future growth. This results in a better customer experience, higher efficiency and a professional impression - every time the phone rings.
Seamless integration to ERP, CRM and Teams platforms.jpg
Seamless integration to ERP, CRM and Teams platforms

  • ERP: Link calls directly to order, invoice and customer data so employees always have the right information at hand when talking to customers.

  • CRM: All conversations are automatically logged on the customer card, so history and relationships are always up to date - and sales and support teams can follow the entire customer journey.

  • Teams: Make, receive and forward calls directly in Teams, making telephony a natural part of your daily collaboration platform.

Automatic transcription_Conversations are automatically transcribed into text so important details are not
AI features that take your telephony to the next level

  • Automatic transcription
    Conversations are automatically converted into text so important details are not lost. This results in better documentation, faster knowledge sharing and a solid basis for analysis and follow-up.

  • AI receptionist
    An intelligent virtual receptionist who can welcome customers, answer frequently asked questions (e.g. opening hours, pricing or booking) and transfer calls to the right person - 24/7 with no waiting time.

  • Sentiment and needs analysis
    AI can detect sentiment and topics during the conversation, so you can gain insights into customer satisfaction and prioritize important inquiries quickly.

  • Automated task management
    Notes, tasks and customer inquiries can be automatically created in your CRM or helpdesk system so that nothing is forgotten and case management starts during the call.

  • Performance insights
    By analyzing     patterns in conversations, AI can help management optimize customer service, identify bottlenecks and suggest improvements.

One solution - all devices_Whether you use a desk phone, mobile or computer, you're all
Flexibility that follows your workday

  • One solution - all devices
    Whether you're using a desk phone, mobile or computer, you're always available on your business number. Calls can be moved seamlessly between devices without interrupting the conversation.

  • Work from anywhere
    Take your business numbers with you - in the office, at home or on the go. With the app, you can make and receive calls as if you were in the office.

  • Smart call forwarding
    Set rules for how calls are handled outside of business hours, on holidays or when you're busy. No customers end up in a dead call.

  • Hybrid and team collaboration
    Integration with Teams and CRM means calls can be handled as flexibly as chat and email - one unified flow, regardless of channel.

  • Scalability
    Add or remove users and features as needed. The solution adapts to your business growth, without costly or cumbersome conversions.

Call transfer - easily transfer calls to the right employee or department __Y
Central PBX features

  • Call transfer - easily transfer calls to the right employee or department.

  • Opening hours and time management - define rules for how calls are handled during and outside working hours.

  • Voicemail - receive messages when you are not available.

  • Call queues and call groups - make sure customers get through to the right person without dropped calls.

  • IVR / Key menus - "Press 1 for sales, 2 for support..." - make it easy for customers to find their way.

  • Direct dial-in (DDI/DID) - employees can have their own direct dial numbers.

  • Conference call - bring multiple participants together in the same conversation.

  • Integration - connects with CRM, ERP and Microsoft Teams to make telephony a natural part of the company's digital tools.

  • Mobile integration - desk phone, mobile and app can work as one solution.

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