Telephony

Perhaps your most important communication channel?

In collaboration with Telavox and uni-tel, we offer professional telephony experiences that are crucial when customers and partners contact your business.

With the solutions we offer, you don't just get the classic PBX features like opening hours, call transfer and voicemail - you get much more:

Seamless integration to ERP, CRM and Teams platforms - so all systems work together and give you a complete overview.
AI features like automatic transcription of conversations and an intelligent AI receptionist who can greet, answer questions and transfer calls.
Flexibility through integration between desk phones and smartphones, so calls are always handled professionally - no matter where you are.

The result? Better customer experiences, higher efficiency and a communication channel that actively works for your business.

Telephony
with optimal flexibility

The telephony solutions we offer give your business a flexible and scalable telephony platform that supports both daily operations and future growth. This results in a better customer experience, higher efficiency and a professional impression - every time the phone rings.

Seamless integration to ERP, CRM and Teams platforms

ERP: Link calls directly to order, invoice and customer data so employees always have the right information at hand when talking to customers.
CRM: All conversations are automatically logged on the customer card, so history and relationships are always up to date - and sales and support teams can follow the entire customer journey.
Teams: Make, receive and forward calls directly in Teams, making telephony a natural part of your daily collaboration platform.

Automatic transcription_Conversations are automatically transcribed into text so important details are not

AI features that take your telephony to the next level

Automatic transcription
Conversations are automatically converted into text so important details are not lost. This results in better documentation, faster knowledge sharing and a solid basis for analysis and follow-up.
AI receptionist
An intelligent virtual receptionist who can welcome customers, answer frequently asked questions (e.g. opening hours, pricing or booking) and transfer calls to the right person - 24/7 with no waiting time.
Sentiment and needs analysis
AI can detect sentiment and topics during the conversation, so you can gain insights into customer satisfaction and prioritize important inquiries quickly.
Automated task management
Notes, tasks and customer inquiries can be automatically created in your CRM or helpdesk system so that nothing is forgotten and case management starts during the call.
Performance insights
By analyzing patterns in conversations, AI can help management optimize customer service, identify bottlenecks and suggest improvements.

One solution - all devices_Whether you use a desk phone, mobile or computer, you're all

Flexibility that follows your workday

One solution - all devices
Whether you're using a desk phone, mobile or computer, you're always available on your business number. Calls can be moved seamlessly between devices without interrupting the conversation.
Work from anywhere
Take your business numbers with you - in the office, at home or on the go. With the app, you can make and receive calls as if you were in the office.
Smart call forwarding
Set rules for how calls are handled outside of business hours, on holidays or when you're busy. No customers end up in a dead call.
Hybrid and team collaboration
Integration with Teams and CRM means calls can be handled as flexibly as chat and email - one unified flow, regardless of channel.
Scalability
Add or remove users and features as needed. The solution adapts to your business growth, without costly or cumbersome conversions.

Call transfer - easily transfer calls to the right employee or department __Y

Central PBX features

Call transfer - easily transfer calls to the right employee or department.
Opening hours and time management - define rules for how calls are handled during and outside working hours.
Voicemail - receive messages when you are not available.
Call queues and call groups - make sure customers get through to the right person without dropped calls.
IVR / Key menus - "Press 1 for sales, 2 for support..." - make it easy for customers to find their way.
Direct dial-in (DDI/DID) - employees can have their own direct dial numbers.
Conference call - bring multiple participants together in the same conversation.
Integration - connects with CRM, ERP and Microsoft Teams to make telephony a natural part of the company's digital tools.
Mobile integration - desk phone, mobile and app can work as one solution.