A service agreement defines the services and conditions we provide for a fixed monthly fee that is customized to the content and scope of the agreement.

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Costs are typically determined based on the number of users, servers and other factors that can affect the expected need for operational help and support.

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If a breakdown occurs and hardware or software replacement is required, this will be invoiced separately. However, the agreement can be extended to cover repairs and replacement equipment costs.

 

A service agreement usually runs for one year at a time and can be terminated with three months' notice.

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Alternative models:

• Clip card: Option to purchase 10, 20, 30, 50 or 100 hours for support and service. The larger the voucher, the lower the price per hour.

• Hourly support: Customers without an agreement can get help where the work is billed according to time spent.